Our promise
60-day guarantee
If the results don't come, we'll put it right. A new supply, at no extra cost.
Claim the guarantee
60
days of cover
€0
cost to you
122,546+
satisfied customers
What the guarantee covers
- The seeds don't germinate as expected
- The lawn feed doesn't deliver the expected results
- The product arrives damaged or incomplete
- You're not satisfied after following the instructions
What it doesn't cover
- Damage from extreme weather (frost, drought, flooding)
- Use that doesn't follow the instructions on the pack
- Claims made more than 60 days after delivery
How it works
1
Write to us
An email to info@lerava.com with your order number. Nothing else.
2
We reply within 48 hours
No forms, no hoops to jump through. A real person reads your email.
3
Get a new supply
Shipped free of charge. You don't need to send anything back.
Why we can afford it
We don't offer this guarantee because we're generous. We offer it because we know what's inside our packs.
Over 50 years of experience
Tradition meets innovation.
100% controlled production
Every batch is checked before shipping.
A brand from South Tyrol
We put our name to it.
Frequently asked questions
Do I have to return the product?
No. We'll send you a new supply without you having to return anything.
Do I need the receipt, or is the order number enough?
Your order number is enough.
Does it also apply to products on offer?
Yes, the guarantee applies to all products.
Can I use the guarantee more than once?
Get in touch and we'll find the best solution together.
When do the 60 days start?
From the date your order is delivered.
Does it also apply if I bought from a retailer?
Write to us: we'll look into your case.
How can we help?
