Withdrawal Right
Right of cancellation for consumers under § 13 BGB (German Civil Code)
Cancellation policy
The customer has the right to withdraw from the contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which the customer or a third party appointed by the customer, other than the carrier, took or has taken possession of the last goods.
In order to exercise your right of revocation, you must send us (Agricenter Spitaler GmbH/S.r.l., Pillhofstraße 31, 39057 Eppan, Tel. +39 0471 633057, Fax: +39 0471 633089, VAT No.: 01438510214, e-mail: info@lerava.com) by means of a clear statement (e.g., a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the online model withdrawal form for this purpose, but it is not mandatory.
In order to comply with the cancellation period, you only need to send notification of the exercise of your right to cancel before the end of the cancellation period.
Consequences of Revocation In the event of a revocation of this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we received notice of your revocation of the contract. We will use the same means of payment for this refund as you used for the original transaction, unless we have expressly agreed otherwise with you; in no event will you be charged a fee for this refund. We may refuse a refund until we have received the merchandise or until you have provided proof that you have returned it, whichever comes first.
You must return or deliver the goods to us without delay and in any event no later than fourteen days from the day you notify us of the revocation of this contract. The deadline is met if you ship the goods before the expiration of the fourteen-day period. The direct costs of returning the goods shall be borne by the customer. The customer shall pay for any loss in value of the goods only if such loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and operation of the goods.
Non-applicability of the right of withdrawal in certain cases.
The right of withdrawal under Clause 4.1 does not apply in the case of:
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
the delivery of goods that are likely to deteriorate rapidly or whose expiration date would be quickly exceeded;
Contracts for the delivery of sealed goods that cannot be returned for reasons of health protection or hygiene, if the seal has been removed after delivery;
Contracts for delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
Example of the cancellation form:
(If you wish to cancel the contract, please complete and return this form).
- To (name, street, zip code, city, email , country)
- I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (in case of paper communication only)
- Date(s)
(*) Delete the words "inapplicable".
